FAQ

SHOP POLICIES

BBC specializes in custom dresses that we make in our home studio. We are always working on something new & exciting! No one dress will ever be exactly alike to another. Many of our trims and fabrics are vintage but we strive to make things as similar as possible! Similar does not = exact! Please contact us with questions prior to placing your order with questions regarding exact replicas.

When the payment has been processed and received then made-to-order items will be sewn and shipped within 2-3 weeks after payment is received unless otherwise noted. 


I look forward to working with you & bringing a bit of magic & playfulness into you & your child's life & wardrobe <3

RETURNS & EXCHANGES

I always want my customers to be satisfied. If for some reason your not satisfied please let me know immediately! There are no refunds for shipping charges and buyers are responsible for return shipping costs.

All exchanges must be done within 5 days and are for unwashed & unworn merchandise only and it goes without saying we do not accept returns on any clothing you have had altered. We do not offer refunds for custom work other than if we send you the wrong size which we will exchange for an other exact dress in the size you need. If you order the incorrect size you are welcome to list it for sale in our bst group on Facebook.

We do not keep dresses in stock they are each made to order. There are absolutely no refunds on worn merchandise.

Custom items are non-returnable unless there is a sizing issue on our part. In that case we will accept unworn custom items for an EXACT exchange in the correct size only. In this case your item must be returned within 5 business days of the original delivery.

I cannot be held liable for items lost in transit.

Thank you for understanding!